Customer Testimonials
Very prompt & courteous work was done in a timely manner. Everything done was explained to me. The waiting area was very nice with a tv and refreshments
Very good service phone service me and Matthew and called the people he works with excellent service
Matt Brown : green team service advisor, was EXCELLENT !! He took Very good care Of My needs
Joanna was great to work with! She helped solve any hiccups quickly and communicated effectively. I really appreciated her customer service and would recommend the West Herr team.
Professional, courteous, efficient!! My car issue was taken care of promptly. Waiting area was clean
The team far exceeded my expectations! Jenn was very helpful and knowledgeable. I highly recommend the West Herr Orchard Park group.
Met with Ken Edwards to order a new SUV.... he is well informed (and not just because he claims that he's "seasoned" lol), and very understanding. He listened to me when I explained exactly what I wanted/needed in a SUV. He is not pushy and was most patient. Would definitely recommend WHC & Ken to anyone looking for a vehicle. Thank you Ken!!!!
I had a wonderful experience I needed to get my breaks taken care of right away. I worked with Chris He was absolutely amazing totally customer service driven. I will definitely do business with west herr again because of Chris.
Outstanding !!! Great customer service! Very attentive, Cory my sales rep was amazing and so was mark
This is the fourth car I have gotten from this dealership because they are fair and they give good deals and I trust their service department
Jennifer went through great lengths to get me the car I wanted at a price just right for me.
At a time inventories are low to nonexistent, they gave me the website to search and quickly got the cars ready for test drives.
Hassan was very professional and made sure all my questions and demands were made!!! I’ll definitely recommend him to my friends and family. Everyone was nice and knowledgeable especially Hassan Sanders!!! Yay DJ Hassan
Joel made the selection and purchase process easy. He is great at keeping in touch and giving advice!
I always take my car their for service. They do a great job and have me in and out in no time! I will never take it anywhere else. Is you need a new vehicle go to Jenn Olsen she is great!
Outstanding service would recommend this service department to all family and friends very professional and helpful
Work was done on time at a reasonable price. Excellent communication. I would definitely return
Received great friendly service. Derrick was a pleasure to work with. Got my car when promised.
My sales person was great! She answered all of my questions, listened to what i wanted and provided great service. I would personally buy another car from her exclusively. The finance team on the other hand was complete xxxx. Someone authorized warranty structure without my consent, which caused a mishap on the vehicle by adding a feature i did not want.
Joel and the team at west herr opiate great took care of me and I recommend them to friends and family bought 5 cars/trucks from them will definitely be back for another.
Gary from west herr chevrolet op was great kept me informed on every thing five star
Service doesn’t get any better. New keys being cut while inspection being done while choosing a new battery. Customer lounge is so nice and accommodating I will wait for every service. Very efficient. Glad to be starting a new relationship with this dealer I have used years ago.
Chris Educated me about how often I should come in regarding getting a oil change. Plus I was able to get my inspection taken care of the same day. Great costumer service that I have ever experienced!
Donovan and Alex did a good job and made my transfer of cars easy They really made my experience enjoyable no problems
Knowledgeable, friendly, things went smooth on trade in. Fare price on my new truck. Everybody in the building sais hi to you.
TomBarrett was the best. Since I recently had surgery, Tom brought the car and paperwork to me to sign. He went over and above of what I expected.
Chris was awesome - my 1st free coupon was expired & Chris got it honored for an extension & they did my recall also that same day instead of having to come in for another appointment - much appreciated
Thanks for taking care of my inspection. I do appreciate your help as sometimes it is difficult for me to get there.
I have a long history with this dealership and I have always been treated well from purchasing , financials to excellent service
Donovan Scott and his team were so responsive and found exactly the car I was looking for. My car was a total loss on a Thursday, and I was in my new car by Wednesday.
When my car broke down I was so upset I called West her they did everything they could to make me comfortable it was such a gratifying experience I just can't say enough about West Herr Chevrolet thank you so much
Fast, friendly service. Don’t try to over sell products or services. Convenient hours and location
I have leased several cars from West Herr all because of the great dealings with Donavon Scott. He is the only reason I keep going back to West Herr
Recently moved to area, this first service at West Herr Chevrolet. Experienced excellent service from service advisor Chris George. He was professional, explained services and answered my questions readily. I will certainly return to West Herr for future service.
I was pleased with the service I received today. Derek was very professional. The service was done in a timely manner. I am very pleased with the service I receive at West Herr
Brought my 2020 Trax in for oil change, tire rotation & inspection. Everything done well & promptly with friendly attitude. Very happy with the fantastic service department.
Very nice people service was great My sale person is the best. Tatiana is her name go see her , what a great person.
Great dealership! West Herr!! Orchard Park, New York!! Ken Edwards was my sale person who did an excellent job in finding me my new cars!
Service was professional and courteous. The staff were polite and efficient. I've always had great experiences with them in the past. I highly recommend them .
service was fast and on time. Rep. was very informative on what was completed and informative on what was completed.
Employees were very nice and finished car in short amount of time even though we were late. Very happy with service and would highly recommend to others.
Great dealer ship they treat you like family and do excellent work and I would recommend them to everyone
When we walked into West Herr we were greeted right away by our salesman,Tom B. Who was a pleasure to talk to, knowledgeable about the car industry and the car we were looking at. Tom was not one of those pushy persistent salesman at all! Best of all I loved the car 2021 trailblazer and drove it home the same day with knowing a got a good deal!
Great service as always.. very friendly and kind wokers.. have never had a bad experience at this location.. very professional atmosphere..
Great experience at West Herr Orchard Park Ny Chevrolet! Purchased a Pre-owned certified car from them today! Carmen Alvelo is great to deal with! No haggling, no hidden agenda, up front about everything
Happy with the way they resolve the problem. Quick an took the time to make sure it was fixed an there would be no problems later down the road.
I am pleased with the service I received .Matthew was on point with the work order.
This week I took my leased 2020 Trax in for an oil change and opted to wait for service to be done. Everything was timely and efficient, and I was kept up to date by text. In and out in 45 minutes, so no complaints here.
Everyone was pleasant and knowledgeable. We were greeted as soon as we walked in the door. Every question we had was answered.
The staff at West Herr Chevrolet starting with the General Manager, Mark Caruana, to salesman, Joel Schimdtz, provided me an incredible purchasing experience. They were more than accommodating and provided me with a ton of options. If you’re looking for a nice drive and excellent customer service, stop by and speak to these guys! Go Bills!
Great job. Car was done in short time. Great group of people. Coffee machine was excellent.
Love Orchard Park location they have always been great to me excellent service ! They will get my business now and in the future .
I've always had good service and I recommend the service to everyone and my advisor was great 👍
Great device. Work is always done right. And available at time expected. Pleasure to work with.
I was seen within minutes of driving up for my car’s checkup. The rep.was courteous and helpful. In forty minutes the car was done and ready for the next 6 thousand miles. After reading the local paper’s front page and completing my French Vanilla coffee, I was ready for my busy day!
Worked with Joel at West Herr Chevy and he is top notch. Answered and explained everything which made the process a great experience. Highly recommend him and this dealership.
I have dealt with West Herr Chevrolet for over ten years during which time I have purchased and leased and serviced my vehicles and hope to continue to do so for many years to come because of their excellent service
From the setting up of the appointment to the completion of the work, the customer service extended to me was a notably courteous, helpful, and professional experience. Kudos to the West Herr Chevrolet Yellow Team!
From the setting up of the appointment to the completion of the work, I was extended nothing but helpful, courteous, and professional customer service. Being listened to, and then, having followed through with addressing all my concerns was very much appreciated.
Great service Always use West Herr and always a great job. Been a customer 18 years. All good. Took care of recall part this visit. Never wait long.
Always cordial and efficient and explain what service will take place. Always inquire before anything extra is done!
This is the second muscle-car I’ve bought from them in the past two years. I was given the allotment for this vehicle and custom tailored the vehicle with their assistance. From the ordering to the financing, this was an awesome transaction and went very smoothly. Thank you Carmen for all your help!
Tom Barrett was great to work with. He understood what I was looking for and gave me realistic time frames. Enjoyed working with him and highly recommend him.
Brian O’Sullivan was fantastic. It’s been a long time since I purchased a brand new vehicle. He was very helpful and made the process very simple!
Matt was friendly and not pushy at all. Process was very easy. I had to wait for the car to be made but that was communicated at the beginning of the process. I love my new Trailblazer!
Longtime customer and never disappointed. West Herr’s Todd Heinaman is very customer centric and made today’s servicing experience seamless and quick turnaround. I recommend there service and sales team to friends and family always.
Very satisfied with whole process of purchasing a new vehicle
The customer service was friendly and outstanding. I will recommend you to my family and friends.
Long story short, they are a great car dealership for buying or repairing! Always go over and beyond for the customer! Thank you , great job!
Very satisfied with this dealer will definitely support them with recommendation. I was treated with fairness and honesty. Outstanding dealership and salespeople. 5 star rating
My salesmen josh was great and went out of his way to make sure all was right with the purchase! He explained all the cars features and made the transition easy. I had lots of questions and received all the answers. Everyone at this dealer is friendly!!
I highly recommend going there. The staff was very helpful during the whole process of me getting my car. I didn’t feel pressured and they truly made everything smooth any easy!
West Herr Chevrolet Orchard Park. Gary Bellenger. And service is 100% I will come back for all my service.
My experience with the sales team was awesome. Jim, Alisha, and Chris from the finance department were extremely helpful and professional. I had a wonderful experience with them! This dealership gets a huge thumbs-up.
West Herr of Orchard Park was an awesome dealership to work with. Accommodated every request needed to get the deal done before I even stepped foot in the dealership. Was in and out in no time at all. Joel was an awesome dealer to work with.
Excellent Service!!!! Shaun Christopher at the West Herr Orchard Park location should be commended, acknowledge, and recognized, not only locally, but also by corporate as well for his excellent customer service! He “WOW’D!” me as customer by addressing my concerns and taking care of them expeditiously! As I'm presently in the marker fore a new Tahoe, while I understand that he’s a Service Professional, I wish I could purchase it from him!
Very professional, courteous and prompt regarding my tire purchase. I will recommend west herr to my family and friends. Todd projects an excellent professional image of west herr.
I have no complaints, everyone is very friendly and helpful. I been coming here for my service for years and they always get me in a timely manner.
Hassan was on top of EVERYTHING!! He really works for YOU to get you the best deal! Chris negotiated with the banks to get me the best rate and hooked me up with the warranties I wanted/ needed!! Both of them were awesome to deal with!! All I can say is if you’re in the market for a car, call Hassan at west Herr and he will exceed your expectations!!
It was very much a pleasure dealing with our sales person - Joanna Mancuso,she was very pleasant and understanding of our needs. This is probably the first time we felt so comfortable during an automobile purchase. We actually looked forward to our many visits with her during our Blazer purchase and the leasing of our Trax. This dealership is very lucky to have such an outstanding employee. I will continue all future purchases with Joanna. She actually bonded with our family and has become a real friend. Terrific personality and has great social skills and so easy to talk ...
The service department is what keeps me buying from here. Anyone can sell you a car but the quality of service if you run into difficulties is what really matters
Matthew and every employee I came in contact was awesome! I will definitely be back . They made sure my truck was up to snuff and ready to go in a professional and caring fashion.
Dealer had great selection of vehicles to choose from. After test driving three different ones, Ken suggested for me to test drive another vehicle from another dealership. He promptly retrieved the vehicle to his dealership and that was the one that checked all my boxes! Great job!
Having a tire replaced: very good workmanship, very friendly service.
Really clean and everyone was very pleasant. Our sales person was very professional but yet very personal too . He was never pushy or tried to talk us into something we didn’t want . Would recommend everything highly
My experience with west herr Chevy was perfect Ken Edwards and his assistant Spencer were great! It was probably the best service I had in all my years leasing a car. I will definitely go back when my lease is up!
We worked with Tatiana Torres, she worked all day to get us the truck and the deal we wanted. Highly recommend. Ask for tatiana at the or hard park chevy store.
Dave Reimers and his asst Jeremy were great. They answered my questions, added good feedback....they gave me time and enough information to make a comfortable decision. Chris in finance was great too. Same thing. Patient and informative.
The dealer was helpful and brought the vehicle out to my mom instead of her having to pick it up at the dealership. He followed up with everything she needed.
First oil change since last August and it was very efficient and thorough. COVID made our first visit and oil change 8 month since we purchased the car.
They do what is right, and what they say they are going to do. When things take a little more time, they don’t charge more. They communicate.
Thank you Todd. Good service, good communication, i’m very satisfied. I would most likely buy my next vehicle at west herr chevrolet orchard park ny. 25 words are a lot for a review.
I purchased my 2020 Chevrolet Colorado truck from this dealership in July 2020. The sales experience was fantastic. A rodent got under my hood in April 2021 and built a nest.....unfortunately, it chewed through 5 wires and caused my windshield wipers to not work. I took it in for repairs on 4/20-4/21/21 and worked with Matthew Brown in the Service Department. The service provided was excellent! I recommend this Chevrolet Dealership to anyone looking to buy a new or used vehicle and looking for a stellar service department!
Everything from making the appointment and meeting Mat was perfect, Carl also helped me what to do with the tire warranty. He is my sales man and always my go to person. Mat was awesome too. Got it done in a timely matter thank you
Requested service was done correctly and in a timely manner. Follow up reminder for service date and time was appreciated. No issues. We were very satisfied.
The staff was very professional and friendly. I have no complaints. My car maintenance and part ordering needs were handled with efficiency. Overall a pleasant experience.
Alexis was very helpful in providing information about various Makes and Models relevant to my price range. She arranged test drives for 2cars. Sharp. Pleasant
I purchased a vehicle with Tyler George, what a wonderful salesman. The whole team I worked with were so nice and very friendly. It was a great experience working with your company.
Always have a great experience with West Herr Chevy, everyone is very friendly and willing to help. Today I got my first lease and everyone was very helpful and efficient. I appreciate being treated like a family member and given genuine recommendations! I bought my Cruze from them and came back for a lease because I appreciate the service, that you don’t get at every dealer.
Fantastic work, got my brakes done since it was time for them to get replaced, very fast service, great quality, friendly. Would trust them with any of my vehicles
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