Customer Testimonials
Great service , Pleasant , kind , respectful and they always make it a pleasant experience. Thank you
I feel lost when I go there- dealership is too busy - no personal connections made
Wonderful experience from start to finish! Tom, Cory and Leah were absolutely terrific to work with! Tom listened to what I was saying and was never pushy! He really took the time to make sure I was happy with my new car and made me feel comfortable with my decision. Leah was lovely to work with and really went over and above (she called to make sure everything was working in the car). Terrific experience!
Jay was attentive and courteous when I voiced my concerns. He was professional and timely dealing with the issue.
This is the best dealership I have ever worked with and the salesman Donovan Scott was a joy to work with very knowledgeable and courteous explained everything to us.
The people west-herr Chevrolet orchard Park are really nice and the sale guy Tyler was awesome he help me what I wanted. I will refer him to all my family and friends.
Excellent Customer Service. I was really impressed with the salesmen concerns for our needs including texting and follow up calls.
West Herr Chevrolet of Orchard Park is a comfortable place to be if your car needs to be serviced and you have to wait. It’s clean, pleasant and comfortable. Coffee and popcorn are readily available if needed, and the staff is very courteous. add them to clear all cars need beads even did buy recall, which was not scheduled. Save me another trip out. I was very thankful would not hesitate Do you recommend their service department? I was very pleased and thankful.
My family always goes to West Herr for cars. Donavan always treats us very well and quickly accomplishes what we ask. Never a bad experience. Never any pressure. You won’t find another place like it. Thanks to all at West Herr!
The service was excellent. Chris was great telling me what he was gonna do. Problem was solved.
Very sufficient, very courteous, very friendly and knowledgeable. They took care of me right away didn’t have long of
This dealership and salesman were excellent we used Joel the last time we were there in 2016 and was glad was still there. He treats you well and is very helpful .
Very good, very professional Great staff prompt time and very easy to work with will use them again.
Scheduling service can be difficult but once there, the team goes the extra mile to ensure all your issues are addressed and the work is done right the first time.
West Herr Orchard Park was very efficient And pleasant. I service was done, timely and with a smile. Thank you
A have been a regular customed for many years and Brian O'Sullivan has been so helpful. It is a true pleasure to purchase a car from him. Thanks so much!
We were very satisfied with Philip and the others at West Herr Chevrolet Orchard Park. Would definitely recommend him! 5 stars!
This car dealer, sales and service department's offers the best customer experience of my 59 years of leasing or purchasing a new vehicle. I know this may be hard to believe, but it is the truth. My sales man Dave, to Gary the service manager and his crew are great people to work with.
Two thumbs up! The service department is very knowledgeable and friendly. I trust them and they always get me in and out quickly.
A dealership is as good as it's service department. This dealership has an incredible service team, with a trusted service advisor. Derrick is honest and explains everything and I would highly recommend West Herr Chevrolet Orchard Park!
I have bought several vehicles from this dealer over the last 25 years dealing with my salesman Joel Schmitz it’s so easy and convenient to purchase a vehicle he’s a true professional
Very friendly and prompt excellent service. Madison made sure all my needs were met and everything went well
Great personal and and easy to talk to Phil and Tatiana great representatives of West Herr also Frankie Torrrs was knowledgeable
Madison went above and beyond for me , she is a service team manager and helped me out more than anyone could have and should have and it was deeply and sincerely appreciated.
Very informative very professional kept me informed throughout the entire process Very courteous very kind
Great dealer to take care of my vehicles friendly people not long wait times for service
Wonderful experience. The entire team was Polite, patient and knowledgeable. I am highly recommending them for your next car purchase.
I brought my 20 year old daughter here to buy her first truck on her own, with her own money that she has been saving for this exact purchase. We could NOT have asked for better service! Tyler George was amazing! He knew exactly how to talk to her, he told her everything she wanted to know about everything, he made her feel comfortable and not pressured to choose anything she didn’t want. When she went to pick it up he had it ready with a giant pink bow, she called me on the way home and told me her ...
Tyler and Phil made the deal work! Definitely would work with them again appreciate the hard work
They were very helpfull and very easy to work with and made my decision to get a new car very easy
Ross and Barry helped us very much. We had just gotten a new car but it didn’t work out well in the winter and just wasn’t what we were used to. They both helped us get into a new car that works for us.
Friendly and helpful staff. I have had several of their vehicles and been very happy with them. Thank you West Herr for making this a positive experience.
Very kind, courteous always returns. My phone calls would highly recommend this dealership to anyone of my friends and family.
Excellent customer service. Adam M. Helpful and courteous. Would recommend to anyone. Will continue dealing with this location.
Very positive experience from start to finish! Everyone was knowledgeable and helpful! Worth the log ride there!
Ken Edwards did a great job getting me the vehicle I wanted. This is the 2nd vehicle I’ve purchased through him in the last 5 years and I will be sure to reach out to him again in the future. Ken and his team are top notch all the way and they were extremely concentrated on achieving total customer satisfaction. GO BILLS!!!
Zach could not of been more helpful,great communication throughout, was friendly and personable throughout
The salesman got us special service to remove almost every blemish on the Cherokee, special rate and marched what we wanted for our trade. Really no complaints at all! West Herr Jeep of Orchard Park NY.
The staff was very professional and value the consumers needs above all else. I would highly recommend them to anyone.
My salesman was there every step of the way , I was in and out less than a hour ! Great service
Thanks for getting me in my car. It was the best car buying experience of my life.
I buy cars from Jenn. She is always a pleasure to deal with. The service manager Chris George has always been informative and helpful. I appreciate the West Herr team.
Very help, very satisfied friendly service people , nice environment, went out of way to find car ,
Derrick was outstanding coordinating my service. He was extremely courteous and great in communicating about my service!!
Very professional personnel ,knowledgeable about the product that they sell. It was a very relaxing atmosphere.
They are super. I missed my appt in AM and they got me in , in the afternoon.Also realized my car needed to be inspected abd inspect it .
I was treated fairly and with respect, everyone was really nice and super helpful. As usual I am really happy with my new truck
Polite, professional, clean, friendly. My car was serviced and finished before the expected time.Shuttle service is offered but I didn’t need it this time. Definitely recommend
I picked up a nail over the weekend and dropped ion on a Monday morning to be fixed. Adam was very helpful with getting a replacement tire. Everyone is very friendly at the orchard park office
Great customer service. Worked well with my needs. Tyler was great and got me just what I wanted.
Chris was aware of my situation and went above and beyond to make sure I had my truck when I needed it.
I am always pleased with the service I receive at West Herr Chevy. They are courteous and answer all my questions.
Everyone it is always so pleasant and helpful there. It's got to be a good place to work. And the work they do is great thank you.
I had problem which occurred every 60 days, it was an annoying slow leak in one of my tires well today it was fixed the leak was difficult so slow it took almost 2 months to trigger my faults on my dash will the maintenance supervisor walk me over to the repair area and explained to me exactly where it was along with the mechanic and what they were going to do and how long it would take they were right on the money very professional now I can relax esy with winter approaching
Appointment honored. Work done swiftly. I waited and was apprised of progress regularly. Happy camper
Just had my first visit to the service department. My advisor,Chris George, was a pleasure to deal with. He kept me informed on the progress of my vehicles service work the entire time I was there. The waiting room was clean and comfortable. Great job by the entire service department.
Adam was great he kept me informed about my car inspection and that he found a screw in one of my tires and repaired the tire for me. Great service department, I never have a problem with them with all my past cars being repaired. Thank you Adam and all the mechanics.
Very polite courteous and John Roll was the best and very efficient and helpful and pleasant
Excellent service Chris is an excellent service writer very knowledgeable easy to talk keeps his promise
This dealership went above and beyond for us. It was a very good experience. The salesperson was very helpful too
I had a very enjoyable experience purchasing my 2023 Silverado. My salesman Zach was excellent & got me the exact deal I was looking for. Nick was great in finance & the parts & service Department handled the ordering & installation of the accessories i wanted efficiently. I will definately be shopping here again in the future!
I was going to do an internet purchase, but after Carl helped with a test drive and appraisal of my trade-in, I kept working with Carl and we pretty quickly ended up with a fair deal on a new Equinox. Carl’s professionalism showed as he helped me after hours and while out of office. Nico was very efficient with the pick up the next day. Overall, a great experience.
Always courteous and accommodating. All dealings with West Herr have been a positive experience. Sales and service are exceptional.
The service was excellent the people were amazing the time to finish the job was exceptional timing
1st time dealing with the chevy dealer seemed good fixed the problem. Had a good team
Ross is the man always make sure everything goes smooth and easy going fella I live 18 hours away but wouldn’t go no where else!
Service dept. with Adam was great. Dept. run by Gary B. is always great., reason we keep coming back.
Always have my car serviced here and they are always professional, courteous and answer any questions. Never dissatisfied. Highly recommend.
Service manager Matthew Brown was very professional and always is quick to take care of my vehicle. He is very polite and really enjoys his job. As a customer, the last thing you want to deal with is a service manager who gives you a hard time. The West Herr auto group is the best dealership I ever delt with. I am a loyal customer.
The service there is always courteous consistent and professional. I’ve always been very satisfied when I’ve dealt with them.
West Herr Chevy is the best dealership I’ve dealt with, no matter what I go in for. Their sales and service departments truly want the best for their customers and do what they can to be as helpful as possible.
Thanks to Mr Thomas Barret VERY NICE GUY EASY TO TALKED TO we made a deal already without any objections on both sides I drove my new EQUINOX the next day
I've had good results at West Herr Chevy service on the four Silverado's I have owned.I am not happy with the chronic problems that General motors trucks are having the last few years.Several of my Co-workers have had serious problems with their GM trucks.Knowning the dealer does it's best to fix my problems makes Me feel better about going back to West herr. THANKS!
Our salesperson was Joel Schmitz, he was very helpful. Love this dealership, been going there since 2003. Great Job Joel!
We had Zach Amato as our dealer, he was so helpful and patient! I really appreciate everything he did for us! I highly recommend West Herr Chevy!!
I love this dealership and have bought (new) cars from it since 2004 (transitioning from a Chevrolet Aveo to my current [have had three] Spark). It's always been a dependable and very trustworthy business to work with, that goes out of its way to help, and has always had very kind and helpful employees. Today when I took my car in for an oil change which it was due for, everyone was exceptionally nice and informative.
Great atmosphere and assistance through the entire process. Joel was fantastic to work with and very pleasant.
West herr is a great place to do business with. My Salesman Jeremy was top notch. He was professional and helpful and void of any hard sell tactics. I would highly recommend West Herr to anyone interested in purchasing a vehicle.
David Ryemers is a awesome salesman and I had a great experience buying my new Chevrolet Silverado 4x4
It was a great experience. Everyone we talked to was great, especially Dave and Brooks.
They are awesome everyone from salesmen to greeter to service techs are the nicest people
Just had service done. The work was excellent and the communication was outstanding! 5 star!!
Excellent service, as always. Complete explanations, no returns for incomplete work. Service advisor always courteous and knowledgeable.
Excellent to work with. Took care of us in one day. Will recommend to friends and family.
Great guy to work with Matt is the best exclent service at this dealership. Sta
Service issue was dealt with promptly and professionally. Would recommend west herr to all my friends.
The salesman Ross was great. He had to push the manager for the deal I was ok with. I will be buying another vehicle in the next few months. I will definitely start with Ross if he stays with west herr.
My salesman Ken Edwards,was friendly and very helpful. Purchase of my new car was a positive experience.
Tyler was a pleasure to work with. He did his best to give me the vehicle I wanted. His honesty and integrity were second to none. I will definitely recommend him to all my friends and family. He’s a good boy!
Very comfortable dealing with sales and service departments,, My salesman is very patient and listens to me so he knows exactly what I am looking for and service department is timely and efficient and doesn’t try to sell me something I don’t need
Tyler George is a sales professional that provided us with the best car buying experience we ever had. Would rate him 5-stars across the board on all the help and information he provided to find the vehicle we were looking for. We would absolutely recommend him to any of our friends & family who are looking to buy a new car!!
exceptional service as usual, installed a electrical recall I wasn't aware of, a very neat and clean dealership- Thank-You!
Helpful and friendly. Answered all questions. Helpful and friendly. Answered all questions. Very Profeaaional and helpful provided good information about latest features
Slightly challenging to get the ball rolling. Once in motion, however, Ken Edwards, Francis and the rest of the West Herr team provided seamless, supportive and very friendly services. In an extremely tight market, Ken identified the exact vehicle I was searching for. Francis even went out of his way to pick me up at the airport. I would quickly make the decision to buy from this group again if/when I need another vehicle.
Thank you to Jen Olsen and her assistant, Nick, for making this such an easy and pleasant experience. I love my new Equinox!!!
Professional. Very welcoming, always answers all questions. Service department fast and efficient. Everyone greets you when you come in
Helpful and friendly. Answered all questions. Provided good information about latest features of vehicle and demonstrated all features.
They are all very professional and very knowledgeable about their work And the showroom is nice and clean.Would highly recommend them!
Very good service thank you very much the service was excellent I will see you next time