Customer Testimonials
Tom Mistretta and the whole team at West Herr are amazing! If you are looking to buy in WNY I highly recommend them for both sales and service!
It was a pleasure to deal with Brooks.He put no pressure on us.Listened to what we wanted and then looked and found the car we wanted.He was good to deal with.
Spent 3 hours an a Friday to get into a vehicle. Was told it would take about an hour to do paperwork. Went Saturday morning. Salesperson said we need to call insurance company to get plates swapped and coverage on new vehicle. Was there for an hour, never signed anything. Wasted a trip. Did e signature through email. They dropped off vehicle on Monday. Had to sign 8 more times. Not thrilled with experience.
Horrible service. Brought the car in for warranty work (I pay for the platinum extended warranty). I told them there was issues with my air conditioner, they said they found the issue submitted it to the warranty company (which is purchased through West Herr) and it was covered and they did the work. Fast forward 3 weeks when it is warm enough to use the air conditioner the car overheats, essentially burns through the last 58% of the oil life. I have it towed to another West Herr Dealership they found the issue because they actually looked into the problem and now ... Read More DealerRater - Jun 24, 2025
At West Herr Chev I have received friendly and professional service. I am always happy to return
Every one that I dealt with was very friendly and good at what they did was very happy with everyone
Friendly , not pushy, easy to work with, very accommodating. Responsive to my needs. Felt like family
Ken Edwards did a great job in finding me the car I needed. It was a very enjoyable experience purchasing my new 2025 Chevy Equinox LT
Spoke to Nico at West Herr in Orchard Park. He started out nice and professional but then things went down hill real quick. He kept disappearing, leaving us to sit there waiting for him multiple times. He then tried to give us a pretty bad interest rate. I could have gotten a much better one at my works credit union. Then he tries to give us a very low trade in. When we decided we did not like what he had to offer, he had to throw one last dig in and say something along the lines about if this ... Read More DealerRater - May 8, 2025
The sales approach was professional and honest. Very refreshing. I would recommend Ken to my family and friends!
Still waiting on information from service on how to submit my rebates for brakes being done. Also the rear brakes don’t show 100% - only 84 after new installed. This should have been checked before I picked up the truck. Now I have to return again to get this looked at. Trying to be patient. Also second time my side assist steps have paint coming off - doesn’t seem like I should have to replace those since this would be the 3rd set for same item? I feel like the factory should be involved - paint shouldn’t be an ... Read More DealerRater - Apr 29, 2025
A very honest and professional sales experience. I would recomend Ed to my family and friends!
Very courteous in all dealings, and professional, cultivating confidence in the repair and future use of this service department.
Richard was a great technician to work with. Very professional, knowledgeable and explained clearly what the work was done on my vehicle. Great team to work wirh
Hasson was so great to deal with!! Made it a great experience buying my new car. I haven’t had this kind of satisfaction in a salesman in years.
The work was well done and in a reasonable time for the job we required.
People were very polite and helpful during our visit. Salesman was willing to go to another dealership to pick up a car we wanted if we had our heart set on that color.
My experience with West Herr is always a good one.Prompt service and great people to work with.
Paul OSullivan and Lindsey Lipomi were awesome! They answered all my questions and concerns professional and promptly!
Great attentive knowledgable staff with good inventory. Everyone was very friendly and willing to help out any way possible. I am super pleased with my new truck and the experience.
Everything was taken care of as I requested and very prompt excellent service as I expected .
Joel and staff were wonderful at West Herr Chev Orchard Park. Joel listened to my wants and needs and made the car buying experience at ease. Started with a phone call to Lisa Janish who put me on the path to test drive GMC and Chev. I was in good hands the entire process
Carmen is the best , she is always there for me and I would recommend her to everyone
Excellent service. Jeremy Raynor went over and above to help me find the perfect car. I will definitely recommend West Herr and Jeremy to my friends and family.
I was more than pleased with my buying experience @ West Herr Orchard Park. From the time I walked into the dealership until I completed my purchase, I was treated as a valued customer and given a great deal.
Jeremy our salesman found the exact car we were looking for and went above and beyond taking care of every detail so we did not have to spend all day at the dealership picking up our new Equinox RS.
Sales man Nico was great very helpful greeter was not very miserable seems like we bothering her
The dealership was clean. The people were friendly and they bent over backwards to meet my needs for a new vehicle.
John and. Matt could not have done anymore to make my purchasing of our vehicle better.
Brian was excellent to work with, spun good numbers. Very accommodating and worked around my schedule.
Waiting room is bright and clean and filled with amenities. My advisor Adam was super great in explaining the service that needed to be done. The guys helping me get out of the car were of great assistance. Not sure yet about the repair work but I’m sure the car is completely fixed.
Wonderful and stress free process from start to finish. Fantastic deal was just the icing on the cake. I would highly recommend to family and friends!
Great service very clean space sales rep very knowledgeable and responsive to questions easy use of online technology
Wonderful atmosphere, nice people, very happy to help with everything you could possibly need. Go bills
Cory is an excellent sale person he is friendly and very patient with the customer. He makes you feel welcomed and not rushed. I recommend asking for Cory E. When your in orchard park
West Herr Chevy or Orchard Park has the best Customer Service Ever !!! Staff is amazing. They go above and beyond to satisfy their customers. Gary Bellinger, Matt B , Hassan S Nick Just to name a few I've been a customer for more than 25 years Jackie Alexander
No haggling no arguing straight and up front and honest with showing pricing and rates and what cars are selling for. Can’t find anyone more up front and truthful when buying a car. I recommend everyone I know looking for a car to come to west herr and see Mr.king
Damien Raymond was awesome in helping me with the purchase of my new vehicle. Extremely helpful. West Herr is a great dealership to deal with and has great helpful people. Thank you
Brian O’Sullivan and especially Lindsey Lipomi were great to deal with!!! Would buy again in the future with West Herr!
So easy to work with. They patiently answered my many questions and gave me all the information upfront. No pressure to buy. Great experience.
Adam was professional and friendly. My service work was done in a prompt manner. Waiting area was clean and comfortable
The service was great. I had no issues. The people that took care of me. No exactly what they were talking about. It was a good experience.
They were able to change my oil and rotate my tires in a very reasonable amount of time for my 1st oil change. I have taken a brand new truck in 4 times because my radio volume keeps going out at random times and doesn't come back on until the truck is turned off, locked and sits for over 10 minutes, navigation randomly quites and won't open. While there are a number of technical service bullitens on this problem. It has yet to be fixed! numerous emails and calls to the service manager have yet to be returned (he left ... Read More DealerRater - Nov 9, 2024
West Herr Chevrolet Orchard Park service department was friendly fast with service time and kept me informed. AAA+++
Great service , Pleasant , kind , respectful and they always make it a pleasant experience. Thank you
I feel lost when I go there- dealership is too busy - no personal connections made
Wonderful experience from start to finish! Tom, Cory and Leah were absolutely terrific to work with! Tom listened to what I was saying and was never pushy! He really took the time to make sure I was happy with my new car and made me feel comfortable with my decision. Leah was lovely to work with and really went over and above (she called to make sure everything was working in the car). Terrific experience!
Jay was attentive and courteous when I voiced my concerns. He was professional and timely dealing with the issue.
This is the best dealership I have ever worked with and the salesman Donovan Scott was a joy to work with very knowledgeable and courteous explained everything to us.
The people west-herr Chevrolet orchard Park are really nice and the sale guy Tyler was awesome he help me what I wanted. I will refer him to all my family and friends.
Excellent Customer Service. I was really impressed with the salesmen concerns for our needs including texting and follow up calls.
West Herr Chevrolet of Orchard Park is a comfortable place to be if your car needs to be serviced and you have to wait. It’s clean, pleasant and comfortable. Coffee and popcorn are readily available if needed, and the staff is very courteous. add them to clear all cars need beads even did buy recall, which was not scheduled. Save me another trip out. I was very thankful would not hesitate Do you recommend their service department? I was very pleased and thankful.
My family always goes to West Herr for cars. Donavan always treats us very well and quickly accomplishes what we ask. Never a bad experience. Never any pressure. You won’t find another place like it. Thanks to all at West Herr!
The service was excellent. Chris was great telling me what he was gonna do. Problem was solved.
Very sufficient, very courteous, very friendly and knowledgeable. They took care of me right away didn’t have long of
This dealership and salesman were excellent we used Joel the last time we were there in 2016 and was glad was still there. He treats you well and is very helpful .
Very good, very professional Great staff prompt time and very easy to work with will use them again.
Scheduling service can be difficult but once there, the team goes the extra mile to ensure all your issues are addressed and the work is done right the first time.
West Herr Orchard Park was very efficient And pleasant. I service was done, timely and with a smile. Thank you
A have been a regular customed for many years and Brian O'Sullivan has been so helpful. It is a true pleasure to purchase a car from him. Thanks so much!
We were very satisfied with Philip and the others at West Herr Chevrolet Orchard Park. Would definitely recommend him! 5 stars!
This car dealer, sales and service department's offers the best customer experience of my 59 years of leasing or purchasing a new vehicle. I know this may be hard to believe, but it is the truth. My sales man Dave, to Gary the service manager and his crew are great people to work with.
Two thumbs up! The service department is very knowledgeable and friendly. I trust them and they always get me in and out quickly.
A dealership is as good as it's service department. This dealership has an incredible service team, with a trusted service advisor. Derrick is honest and explains everything and I would highly recommend West Herr Chevrolet Orchard Park!
I have bought several vehicles from this dealer over the last 25 years dealing with my salesman Joel Schmitz it’s so easy and convenient to purchase a vehicle he’s a true professional
Very friendly and prompt excellent service. Madison made sure all my needs were met and everything went well
Great personal and and easy to talk to Phil and Tatiana great representatives of West Herr also Frankie Torrrs was knowledgeable
Madison went above and beyond for me , she is a service team manager and helped me out more than anyone could have and should have and it was deeply and sincerely appreciated.
Very informative very professional kept me informed throughout the entire process Very courteous very kind
Great dealer to take care of my vehicles friendly people not long wait times for service
Wonderful experience. The entire team was Polite, patient and knowledgeable. I am highly recommending them for your next car purchase.
I brought my 20 year old daughter here to buy her first truck on her own, with her own money that she has been saving for this exact purchase. We could NOT have asked for better service! Tyler George was amazing! He knew exactly how to talk to her, he told her everything she wanted to know about everything, he made her feel comfortable and not pressured to choose anything she didn’t want. When she went to pick it up he had it ready with a giant pink bow, she called me on the way home and told me her ... Read More DealerRater - Feb 28, 2024
Tyler and Phil made the deal work! Definitely would work with them again appreciate the hard work
They were very helpfull and very easy to work with and made my decision to get a new car very easy
Ross and Barry helped us very much. We had just gotten a new car but it didn’t work out well in the winter and just wasn’t what we were used to. They both helped us get into a new car that works for us.
I would like to ask a question. How do I schedule an appointment, wait a week for it, sit in the waiting area for 30 minutes, only for them to tell me they don't have the parts in stock, they will have to order it and call me when it comes in? Are you kidding me?! Then they ask me if I called to order the parts. Are you kidding me?! So now I have to call and order my own parts for my appointment? ....Then, get quoted over $500 to install two hatchback lift arms that are selling at Autozone ... Read More DealerRater - Feb 5, 2024
Friendly and helpful staff. I have had several of their vehicles and been very happy with them. Thank you West Herr for making this a positive experience.
Very kind, courteous always returns. My phone calls would highly recommend this dealership to anyone of my friends and family.
Excellent customer service. Adam M. Helpful and courteous. Would recommend to anyone. Will continue dealing with this location.
Very positive experience from start to finish! Everyone was knowledgeable and helpful! Worth the log ride there!
Ken Edwards did a great job getting me the vehicle I wanted. This is the 2nd vehicle I’ve purchased through him in the last 5 years and I will be sure to reach out to him again in the future. Ken and his team are top notch all the way and they were extremely concentrated on achieving total customer satisfaction. GO BILLS!!!
Zach could not of been more helpful,great communication throughout, was friendly and personable throughout
The salesman got us special service to remove almost every blemish on the Cherokee, special rate and marched what we wanted for our trade. Really no complaints at all! West Herr Jeep of Orchard Park NY.
The staff was very professional and value the consumers needs above all else. I would highly recommend them to anyone.
My salesman was there every step of the way , I was in and out less than a hour ! Great service
Thanks for getting me in my car. It was the best car buying experience of my life.
I buy cars from Jenn. She is always a pleasure to deal with. The service manager Chris George has always been informative and helpful. I appreciate the West Herr team.
Very help, very satisfied friendly service people , nice environment, went out of way to find car ,
Derrick was outstanding coordinating my service. He was extremely courteous and great in communicating about my service!!
Very professional personnel ,knowledgeable about the product that they sell. It was a very relaxing atmosphere.
They are super. I missed my appt in AM and they got me in , in the afternoon.Also realized my car needed to be inspected abd inspect it .
I was treated fairly and with respect, everyone was really nice and super helpful. As usual I am really happy with my new truck
Polite, professional, clean, friendly. My car was serviced and finished before the expected time.Shuttle service is offered but I didn’t need it this time. Definitely recommend
I picked up a nail over the weekend and dropped ion on a Monday morning to be fixed. Adam was very helpful with getting a replacement tire. Everyone is very friendly at the orchard park office
Great customer service. Worked well with my needs. Tyler was great and got me just what I wanted.
Chris was aware of my situation and went above and beyond to make sure I had my truck when I needed it.
I am always pleased with the service I receive at West Herr Chevy. They are courteous and answer all my questions.
Everyone it is always so pleasant and helpful there. It's got to be a good place to work. And the work they do is great thank you.
I had problem which occurred every 60 days, it was an annoying slow leak in one of my tires well today it was fixed the leak was difficult so slow it took almost 2 months to trigger my faults on my dash will the maintenance supervisor walk me over to the repair area and explained to me exactly where it was along with the mechanic and what they were going to do and how long it would take they were right on the money very professional now I can relax esy with winter approaching
Appointment honored. Work done swiftly. I waited and was apprised of progress regularly. Happy camper