Customer Testimonials
I've had good results at West Herr Chevy service on the four Silverado's I have owned.I am not happy with the chronic problems that General motors trucks are having the last few years.Several of my Co-workers have had serious problems with their GM trucks.Knowning the dealer does it's best to fix my problems makes Me feel better about going back to West herr. THANKS!
Our salesperson was Joel Schmitz, he was very helpful. Love this dealership, been going there since 2003. Great Job Joel!
We had Zach Amato as our dealer, he was so helpful and patient! I really appreciate everything he did for us! I highly recommend West Herr Chevy!!
I was very happy with my experience at west herr. They were very Patient with me, thorough, answered all of my questions, friendly service, best deals
Had an issue with my heated seats. After 2 years of back and forth at another dealer. West Herr Orchard Park service dept got to the bottom of the issue and fixed it. Kudos to Chris George!!!!!!
I love this dealership and have bought (new) cars from it since 2004 (transitioning from a Chevrolet Aveo to my current [have had three] Spark). It's always been a dependable and very trustworthy business to work with, that goes out of its way to help, and has always had very kind and helpful employees. Today when I took my car in for an oil change which it was due for, everyone was exceptionally nice and informative.
Great atmosphere and assistance through the entire process. Joel was fantastic to work with and very pleasant.
Just got home from our first inspection… I carried in my novel- war and peace. And before I could finish checking out the new vettes And settling into reading, my car was ready and parked.. guys are great and everyone has a genuine smile and interest.. nice place.. I might just want to work there
West herr is a great place to do business with. My Salesman Jeremy was top notch. He was professional and helpful and void of any hard sell tactics. I would highly recommend West Herr to anyone interested in purchasing a vehicle.
David Ryemers is a awesome salesman and I had a great experience buying my new Chevrolet Silverado 4x4
It was a great experience. Everyone we talked to was great, especially Dave and Brooks.
I have worked with John Roll over several years.Most recently I purchased my lease car. He has very helpful in answering all my questions and promptly returning my calls. John is a pleasure to work with and I wouldn’t’ hesitate recommending him to my friends.
West Herr Chevrolet in Orchard Park is Great ! They understood what my needs were and worked with me to accomplish them. Mark Caruana the GM is Awesome and I will definitely buy from him again.
They are awesome everyone from salesmen to greeter to service techs are the nicest people
Just had service done. The work was excellent and the communication was outstanding! 5 star!!
The service was excellent and the advisor was very helpful and friendly. She took the time to answer all my questions that I asked her.
Excellent service, as always. Complete explanations, no returns for incomplete work. Service advisor always courteous and knowledgeable.
Excellent to work with. Took care of us in one day. Will recommend to friends and family.
Great guy to work with Matt is the best exclent service at this dealership. Sta
Adam was very professional. I'm extremely satisfied with his work. Great job ! Service was excellent Would recommend this dealership for outstanding customer service. Thank you for being customer focused.
Service issue was dealt with promptly and professionally. Would recommend west herr to all my friends.
The salesman Ross was great. He had to push the manager for the deal I was ok with. I will be buying another vehicle in the next few months. I will definitely start with Ross if he stays with west herr.
My salesman Ken Edwards,was friendly and very helpful. Purchase of my new car was a positive experience.
John roll is a very easy person to deal with. We trust all that he says to us and feel he is a good person. And confidences in what he tell us.
Tyler was a pleasure to work with. He did his best to give me the vehicle I wanted. His honesty and integrity were second to none. I will definitely recommend him to all my friends and family. He’s a good boy!
Hunter LaFountain and the management team provided a fantastic buying experience for my Silverado. I highly recommend you give them a chance for your business.
Very comfortable dealing with sales and service departments,, My salesman is very patient and listens to me so he knows exactly what I am looking for and service department is timely and efficient and doesn’t try to sell me something I don’t need
Tyler George is a sales professional that provided us with the best car buying experience we ever had. Would rate him 5-stars across the board on all the help and information he provided to find the vehicle we were looking for. We would absolutely recommend him to any of our friends & family who are looking to buy a new car!!
good thorough service, sales rep Joanna Mancuso was great! and sales manager Michael Schaefer is a very stand up guy. again thank you both and west herr for the great service and experience. happy new year...
Best service ever had. No pinch sales, no nasty people, serviced on time and quickly. Thanks Madison and your service Team for the great service.
Joanna was fantastic and got me the price/ride I was looking for. Im looking forward to my next purchase down the road. I will give Joanna a referral to friends and family.
exceptional service as usual, installed a electrical recall I wasn't aware of, a very neat and clean dealership- Thank-You!
Purchased my truck in may and we have had some bumps in the road with it but I am ultimately please with this young gentlemen Derrick Hanitz after speaking with Mark Caruana who was on the same page as me and tentative to my concerns about these bumps I was encountering and had with this vehicle , Gary Bellinger went above and beyond to resolve one of my main concerns couldn't be happier, Derrick took over from Mark with a tough project and went above and beyond and didn't give up until he resolved it, it was a timely ...
Helpful and friendly. Answered all questions. Helpful and friendly. Answered all questions. Very Profeaaional and helpful provided good information about latest features
Slightly challenging to get the ball rolling. Once in motion, however, Ken Edwards, Francis and the rest of the West Herr team provided seamless, supportive and very friendly services. In an extremely tight market, Ken identified the exact vehicle I was searching for. Francis even went out of his way to pick me up at the airport. I would quickly make the decision to buy from this group again if/when I need another vehicle.
Thank you to Jen Olsen and her assistant, Nick, for making this such an easy and pleasant experience. I love my new Equinox!!!
They have provided me with various options and Ross is a great guy. The insurance packages are also very nice, and are a great deal for the price.
Madison and every one at West herr Chevy always treats me to top notch customer service. I know there are many other places to get my oil changed, but Madison and her crew always take care of every detail and communicate along the way.
Professional. Very welcoming, always answers all questions. Service department fast and efficient. Everyone greets you when you come in
Helpful and friendly. Answered all questions. Provided good information about latest features of vehicle and demonstrated all features.
We just love them, they are so helpful and awesome with any problems we have great personalities treat you right, Thank you for your help,
Awesome service. Phil Heimburg was an awesome salesman!! I would highly recommend this dealer. Process was smooth and easy to do. Thanks Phil for your help and guidance
Great service. Madison was fantastic in explaining all the details. Very courteous and professional. Highly recommend there service department for any car repairs or other needs.
We have dealt with West Herr for many years & wouldn't go anywhere else. Ross King took care of my husband & I in a most professional manner. Ross is definitely an asset to West Herrs team. Thank you Ross.
They are all very professional and very knowledgeable about their work And the showroom is nice and clean.Would highly recommend them!
Very good service thank you very much the service was excellent I will see you next time
Great Communication throughout vehicle in service. Would highly recommend West Herr Chevy service. Very professional customer service, and always updated us on the service progress
The service at this dealership is always wonderful. Everyone is always so friendly and helpful. When I need to have my car looked at they get me in as soon as possible. Everything is always explained in detail and questions I have are always answered.
West Herr is the best dealership in Buffalo. I have been purchasing my vehicles from there for the last 15 years. I would not go anywhere else. They treat their customers fantastic. They listen to what you want and help you achieve that. My sale person Damian Raymond was great. Kept in contact with me through the whole process. He is worth looking for if you go to West Herr Chevrolet.
A very ethical dealership with well trained, professional and courteous employees. Dealer prices are usually higher, but in the end, worth it. I would recommend this dealer.
Derrick Hanzit is a awesome service representative and very helpful always a pleasure to have him as my service representative
Service was quicker than I expected it to be which made my visit even better than I expected it to be.
Great service awesome to deal with. Kept me informed about the progress during the entire service
Cory our salesman was professional, knowledgeable and answered all our questions. He kept me updated on my vehicle. Matt was very helpful also
Jenn Olsen was excellent. Her manager was outstanding ( Mark ).
Great customer service. Very easy & convenient buying process. Very knowledgeable salesperson. Delivery process was done in a timely matter. Dealership was very clean & the whole staff was very friendly.
Excellant customer service as always and went the extra mile to accommodate a unexpected request
The sales and service staff are excellent! I had a great experience. I will return in the future.
Everyone was very helpful and friendly. My car was taken care of in a timely mannor and the service was great! I recommend this dealership all the time.
Our sales representative was very knowledgeable and made the whole experience very pleasant. We will certainly consider dealing with dealership in the future.
Very prompt & courteous work was done in a timely manner. Everything done was explained to me. The waiting area was very nice with a tv and refreshments
Very good service phone service me and Matthew and called the people he works with excellent service
Matt Brown : green team service advisor, was EXCELLENT !! He took Very good care Of My needs
Joanna was great to work with! She helped solve any hiccups quickly and communicated effectively. I really appreciated her customer service and would recommend the West Herr team.
Professional, courteous, efficient!! My car issue was taken care of promptly. Waiting area was clean
The team far exceeded my expectations! Jenn was very helpful and knowledgeable. I highly recommend the West Herr Orchard Park group.
Met with Ken Edwards to order a new SUV.... he is well informed (and not just because he claims that he's "seasoned" lol), and very understanding. He listened to me when I explained exactly what I wanted/needed in a SUV. He is not pushy and was most patient. Would definitely recommend WHC & Ken to anyone looking for a vehicle. Thank you Ken!!!!
I had a wonderful experience I needed to get my breaks taken care of right away. I worked with Chris He was absolutely amazing totally customer service driven. I will definitely do business with west herr again because of Chris.
Outstanding !!! Great customer service! Very attentive, Cory my sales rep was amazing and so was mark
This is the fourth car I have gotten from this dealership because they are fair and they give good deals and I trust their service department
Jennifer went through great lengths to get me the car I wanted at a price just right for me.
At a time inventories are low to nonexistent, they gave me the website to search and quickly got the cars ready for test drives.
Hassan was very professional and made sure all my questions and demands were made!!! I’ll definitely recommend him to my friends and family. Everyone was nice and knowledgeable especially Hassan Sanders!!! Yay DJ Hassan
Joel made the selection and purchase process easy. He is great at keeping in touch and giving advice!
I always take my car their for service. They do a great job and have me in and out in no time! I will never take it anywhere else. Is you need a new vehicle go to Jenn Olsen she is great!
Outstanding service would recommend this service department to all family and friends very professional and helpful
Work was done on time at a reasonable price. Excellent communication. I would definitely return
Received great friendly service. Derrick was a pleasure to work with. Got my car when promised.
My sales person was great! She answered all of my questions, listened to what i wanted and provided great service. I would personally buy another car from her exclusively. The finance team on the other hand was complete xxxx. Someone authorized warranty structure without my consent, which caused a mishap on the vehicle by adding a feature i did not want.
Joel and the team at west herr opiate great took care of me and I recommend them to friends and family bought 5 cars/trucks from them will definitely be back for another.
Gary from west herr chevrolet op was great kept me informed on every thing five star
Service doesn’t get any better. New keys being cut while inspection being done while choosing a new battery. Customer lounge is so nice and accommodating I will wait for every service. Very efficient. Glad to be starting a new relationship with this dealer I have used years ago.
Chris Educated me about how often I should come in regarding getting a oil change. Plus I was able to get my inspection taken care of the same day. Great costumer service that I have ever experienced!
Donovan and Alex did a good job and made my transfer of cars easy They really made my experience enjoyable no problems
Knowledgeable, friendly, things went smooth on trade in. Fare price on my new truck. Everybody in the building sais hi to you.
TomBarrett was the best. Since I recently had surgery, Tom brought the car and paperwork to me to sign. He went over and above of what I expected.
Chris was awesome - my 1st free coupon was expired & Chris got it honored for an extension & they did my recall also that same day instead of having to come in for another appointment - much appreciated
Thanks for taking care of my inspection. I do appreciate your help as sometimes it is difficult for me to get there.
I have a long history with this dealership and I have always been treated well from purchasing , financials to excellent service
Donovan Scott and his team were so responsive and found exactly the car I was looking for. My car was a total loss on a Thursday, and I was in my new car by Wednesday.
When my car broke down I was so upset I called West her they did everything they could to make me comfortable it was such a gratifying experience I just can't say enough about West Herr Chevrolet thank you so much
Fast, friendly service. Don’t try to over sell products or services. Convenient hours and location
I have leased several cars from West Herr all because of the great dealings with Donavon Scott. He is the only reason I keep going back to West Herr
Recently moved to area, this first service at West Herr Chevrolet. Experienced excellent service from service advisor Chris George. He was professional, explained services and answered my questions readily. I will certainly return to West Herr for future service.
I was pleased with the service I received today. Derek was very professional. The service was done in a timely manner. I am very pleased with the service I receive at West Herr
Brought my 2020 Trax in for oil change, tire rotation & inspection. Everything done well & promptly with friendly attitude. Very happy with the fantastic service department.
Very nice people service was great My sale person is the best. Tatiana is her name go see her , what a great person.
Great dealership! West Herr!! Orchard Park, New York!! Ken Edwards was my sale person who did an excellent job in finding me my new cars!
Service was professional and courteous. The staff were polite and efficient. I've always had great experiences with them in the past. I highly recommend them .
service was fast and on time. Rep. was very informative on what was completed and informative on what was completed.